Name: TROPICAL SENSATION
Brand: Florist Winchmore Hill
Price: 59.00 GBP
Availability: InStock

Florist Winchmore Hill E-Commerce Terms & Conditions

Introduction

Welcome to the website of Florist Winchmore Hill. These Terms & Conditions set out the basis on which our online flower delivery services are provided to you, our valued customers in Winchmore Hill and the surrounding areas. Please read these terms carefully before placing any orders on our website. By accessing and using our online flower delivery service, you agree to comply with these Terms & Conditions in their entirety. If you do not agree, please refrain from using our website and services.

Scope of Terms

These Terms & Conditions apply to all purchases of flowers and related products made through our website for delivery in Winchmore Hill and neighbouring localities. For the purposes of these terms, “we”, “us”, and “our” refer to Florist Winchmore Hill, and “you” or “your” refer to any customer placing an order online for delivery within our designated service areas.

Order Process

Product Selection: Our website presents a range of floral arrangements, bouquets, and related gifts for delivery. You may browse categories or use the search functionality to locate desired products.

Placing an Order: To place an order, select your desired products, complete your delivery and recipient information, choose a delivery date, and proceed to the checkout page. Please check all information you provide is correct, as errors may cause delays in delivery or result in your order being undelivered.

Order Confirmation: After you submit your order, you will receive an on-screen confirmation and an automated order acknowledgment. This acknowledgment does not constitute acceptance of your order. Acceptance occurs only when payment has been received and your order has been dispatched for delivery.

Availability: All products are subject to availability. In the rare event that a particular flower or product is unavailable, we reserve the right to substitute with a similar flower or product of equal or greater value. We will make every effort to contact you should a significant substitution be required.

Payments

Accepted Methods: Florist Winchmore Hill accepts payment through secure online payment providers. Accepted payment methods are specified at checkout but typically include major credit and debit cards.

Payment Authorisation: By submitting your payment details, you confirm you are authorised to use the method you provide. Payment must be received in full before your order can be fulfilled and dispatched.

Security: We employ industry-standard security measures to protect your payment and personal information during the online transaction process. Please refer to our Privacy Policy for further details.

Pricing: All product prices are listed in GBP (£) and include VAT where applicable. Delivery fees are stated separately and shown at checkout. We reserve the right to update prices, offers, or product details at any time. Prices at the time of order are final.

Deliveries

Delivery Coverage: We provide flower delivery services to Winchmore Hill and the wider surrounding areas. Our delivery area is regularly updated; we encourage you to check the coverage before placing your order to ensure we can deliver to your intended recipient.

Delivery Dates: You may request a preferred delivery date at checkout. While we make every reasonable effort to deliver on your chosen date, deliveries may be delayed due to factors beyond our control, such as adverse weather or traffic conditions.

Recipient Details: Please enter accurate recipient information and address to ensure timely and safe delivery. We are not responsible for missed, delayed, or failed deliveries where the provided information is incomplete or incorrect.

Non-Delivery Situations: If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour, in a safe location, or attempt redelivery. We will leave a calling card where possible with instructions on how to retrieve the flowers. If delivery proves impossible after all reasonable efforts, the order may be returned to us, and additional charges may apply for redelivery.

Cancellations and Amendments

Right to Cancel: If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations or amendments can only be made prior to dispatch. For orders due for same-day delivery, cancellation may not be possible after the order is placed because of the perishable nature of the goods and the speed at which preparation begins.

How to Cancel: Please refer to our cancellation process outlined on our website or contact us using the methods provided online. Please be ready with your order details for a swift response.

Refund Policy: Where a cancellation is accepted in accordance with these terms, a refund will be processed promptly to your original payment method. Please note that if preparation of your order or dispatch has already taken place, we may not be able to offer a cancellation or refund.

Changes to Orders

Before Dispatch: Requests for amendments, such as changes to card messages, recipient details, or delivery dates, should be submitted as soon as possible. We will use reasonable efforts to accommodate requests but cannot guarantee changes if your order is already being processed or dispatched.

After Dispatch: Once an order has been dispatched, it cannot usually be changed or amended.

Complaints and Returns

Quality Guarantee: Florist Winchmore Hill is committed to providing the highest standard in flower quality and service. If you are not satisfied with the quality of your delivered flowers, please notify us within 24 hours of receipt, providing clear photos and a description of the issue.

Returns Eligibility: Due to the perishable nature of flowers and plants, returns are generally not possible. However, in the unlikely event you receive defective or incorrect goods, please contact us promptly so we can resolve the issue, which may include a replacement or refund at our discretion.

Process: All complaints and requests for returns or replacements must follow the process outlined on our website. Our decision regarding remedies is final.

Liability

General: Florist Winchmore Hill is not liable for any delays, losses, or faults outside our reasonable control, including but not limited to delays due to weather, traffic, incorrect delivery details provided by you, epidemic, or force majeure events.

Product Variations: Due to seasonal availability and the natural individuality of flowers, delivered arrangements may occasionally differ in appearance from the images shown on the website. All sizes, measurements, and descriptions are approximate and made in good faith.

Third-Party Services: Where we engage third-party couriers for delivery services, our liability is limited to issues arising from our direct actions and not those of third-party providers acting independently.

Indirect Damages: To the extent permitted by law, we shall not be liable for indirect, special, or consequential losses, including any loss of profit, opportunity, or goodwill.

Intellectual Property

All content on this website, including product images, designs, logos, and written material, is the property of Florist Winchmore Hill or its licensors. You may not use, reproduce, or distribute any content for commercial purposes without our written consent.

Data Protection

We take your privacy and the security of your information seriously. Any personal data you provide when using our online flower delivery service is processed in accordance with our Privacy Policy and compliant with applicable UK data protection law.

Amendments to Terms

We reserve the right to amend or update these Terms & Conditions at any time. Updates will be published on our website and are effective immediately upon posting. Please check this page regularly to remain informed of any changes. Your continued use of our services will signify your acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms & Conditions, and all non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Other Important Information

Severability: If any term or provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed, and the remaining provisions will remain in full force and effect.

Waiver: Any failure or delay by Florist Winchmore Hill to exercise rights or remedies under these Terms & Conditions shall not constitute a waiver of those rights or remedies.

Entire Agreement: These Terms & Conditions constitute the entire agreement between you and Florist Winchmore Hill regarding your use of our online flower delivery service and override any prior communications or understandings.

Contact: For any questions relating to these Terms & Conditions, or for order enquiries and complaints, please use the contact form provided on our website.

Applicability

These Terms & Conditions apply to all online flower delivery orders and customers in Winchmore Hill and the surrounding areas serviced by Florist Winchmore Hill, ensuring clarity, transparency, and peace of mind when using our local flower delivery service.